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Housekeeping Manager

Job description:

· Inspect guest rooms and public places within the hotel to ensure cleanliness

· Plan and facilitate team member meetings

· Approve all supply requisitions such as linen and guest amenities and ensures proper par levels are intact for each item.

· To be responsible for cleanliness, orderliness and appearance of the entire hotel including public areas we well as guest sleeping rooms.

· Ensure that rooms are clean and maintained to standards.

· Assist in the preparing of the annual housekeeping budget.

· Maintain par levels of guest supplies, cleaning supplies, linen and uniforms.

· Organize inventories with Warehouse Manager and coordinate dates and times of counts.

· Track the number of linen and terry that has been discarded

· Develop and implement housekeeping systems and procedures with the Quality Manager

· Prepare reports for management information such as number of rooms cleaned, staffing levels for the day and call outs.

· Assist in the purchasing process and selecting the suppliers and vendors for items related to Housekeeping.

· Resolve guest and associate concerns in a timely fashion.

· Verifie incoming supplies and reconcile to purchase order.

· Organize on-the job training and evaluate its effectiveness.

· Approve and updates the housekeeping department manuals with the Quality Manager.

· Participate in recruiting and interviewing new associates. Train, retrain and cross train them.

· Allow and provide open communication, training, coaching and provide performance feedback to ensure maximum efficiency.

· Complete room updates in Fidelio system and communicate with the front desk for early arrivals, departures and extended stays in a timely manner.

· Coordinate and ensure VIP requests and VIP rooms are inspected thoroughly prior to guest arrival.

· Ensure end of the day is closed properly and no VD rooms are left in the system.

· Inspect rooms (check-out and occupied) daily to ensure that the quality standards are being maintained by all housekeeping staff.

· Report room discrepancies to front desk and resolve the issue.

· Ensure that all guest rooms, public areas and back of the house work areas meet the established standards in order to maximize guest satisfaction and revenue.

· Instill in staff the importance of cleanliness and organization processes.

· Attend staff meetings, performing daily pre-shift meetings and other meetings as needed

· Create weekly/monthly schedules for maids, housemen, cleaners and laundry staff.

· Assist team where necessary to ensure optimum service to guests.

· Monitor house count and staffing levels while adjusting work schedules accordingly.

· Monitor work to completion with the assistance of maintenance.

· Perform other duties as requested by management.

 

Required Skills:

· Higher Education

· Good knowledge of Armenian, Russian and English languages

· Good computing skills

· Excellence in customer service

· Ability to multitask

· Excellent organizational skills

· Excellent written and verbal communication skills

  • Languages
    Armenian, Russian
  • Professional experiences
    up to 1 year
  • Contract type
    Not fixed contract
  • Level of Education
    Bachelor

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Housekeeping Manager
Housekeeping Manager
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